The training is over, phone certification is done, and we are ready to work on the floor and to deal with customers. I feel so excited but nervous and sad at the same time. Excited because finally I made it through the training and passed the certification and can't wait to start with taking calls and assisting customer with their technical needs. Sad because, two of our co-trainees didn't make in the phone certification and the company had to let go of them. Nervous because, we have to meet all the expectations of our coach and trainer from us once we are already on the production floor.
The training lasted for a month and it was not just a training of learning how to use the tools or how to guide our clients with their needs on the phone. For me, it was as well a training on how to get along with new people (which I thought was so easy for me). I was a totally stranger for the group, first I came from Zamboanga City, which they thought is a place where bomb is everywhere, and second because of my religion. For the whole month of being together with my co-trainees along with our trainer and coaches, Islam and about Zamboanga City have never been out of the topics for our conversation. I was able to explain to them shortly about Islam and our tradition. The training came out to be an exchange of thoughts and ideas among us, which I really appreciated compare to the style where trainer is the only one talking during trainning. It was productive and a lot of fun. I am expecting and hoping for more of this on the production floor.
To the coolest trainer in the whole world of SITEL, Nathan, thanks to you bro, you made us feel welcome and you made the whole training more fun for all of us. To all the mentors, Sharon, Rose and Giselle thanks for all the experiences you shared, for the lessons, tips, for the JOKES and everything. And to our Coach Melai, thanks to you, we just can't wait to work with you on the production floor.
To all of my co-trainees, or should I say "co-agents". Congratulations to all of us and let us all break a leg!
The training lasted for a month and it was not just a training of learning how to use the tools or how to guide our clients with their needs on the phone. For me, it was as well a training on how to get along with new people (which I thought was so easy for me). I was a totally stranger for the group, first I came from Zamboanga City, which they thought is a place where bomb is everywhere, and second because of my religion. For the whole month of being together with my co-trainees along with our trainer and coaches, Islam and about Zamboanga City have never been out of the topics for our conversation. I was able to explain to them shortly about Islam and our tradition. The training came out to be an exchange of thoughts and ideas among us, which I really appreciated compare to the style where trainer is the only one talking during trainning. It was productive and a lot of fun. I am expecting and hoping for more of this on the production floor.
To the coolest trainer in the whole world of SITEL, Nathan, thanks to you bro, you made us feel welcome and you made the whole training more fun for all of us. To all the mentors, Sharon, Rose and Giselle thanks for all the experiences you shared, for the lessons, tips, for the JOKES and everything. And to our Coach Melai, thanks to you, we just can't wait to work with you on the production floor.
To all of my co-trainees, or should I say "co-agents". Congratulations to all of us and let us all break a leg!
Wave 5's coolest and craziest pictures during training.
At the back (LtoR) Deuce,Rio,Dave,Jeth,Ellah, Yuki, & Gene. In the middle (LtoR) Bryan, Ben, & Lloyd. Infront (LtoR) Dom, Me, Drew, & our Trainer Nathan
Ben, Gene, Ellah, Jeth, Yuki and Me at thier normal mode!Had eaten but still hungry..
On our way home from a night shift..sun shines at the background!
Yuki, Ellah, Jeth & Me
No comments:
Post a Comment
Feel free to comment on this post.