We've been experiencing low volume calls for more than two weeks now. The average avail time is 30 minutes which is really a long wait for us compare to last months which calls on que are atleast 5 calls. We almost had no time to take our breaks and some of us were forced to render overtime for atleast an hour more.Our team is so far on top, passing all the major metrics.

My scorecard is looking good too.Passing all major metrics except for one, which is just corresponding to just 1 point in our scorecard. With the perfect score of 20 points, my score so far is at 17.5 points. And I just need to get at least 8 points to pass.

We really need to keep an eye on our scorecards as it determines our job with at&t. Once you failed the scorecard three times consecutive or not, you will be removed from the account (at&t). Though there are possibilities that you will be transferred to another account, you will be lucky if you will be starting right away. And most of the time it takes a few months before another account would be available for you, so the chances are, either you take a long vacation first (that is if you have a lot of savings) or you take your chance applying to another company. And most of time, it's always the last option that works best.

I'm so happy that I'm still with Sitel - at&t for more than a year now and I really love the job, though it's difficult sometimes and the salary is a bit lower compare to other company, I still like it here. It's more challenging and i'm enjoying the company of my co-workers. And I think that's what matters most. As of now, don't know yet 'til when I'll be staying here, I couldn't really tell, but I'm pretty sure, as long as there is no better opportunity for work abroad, I would still be with Sitel, Inshallah!