Goodbye at&t u-verse

Last night was our last shift with at&t u-verse in Sitel. Everyone updated their Facebook status with goodbyes and farewell messages. Some kept on saying "Good luck" to one another. Most of us took the last pictures, packed our stuff, turned over the headset and our key lockers. It wasn't easy though, especially for some of us who started the call center career with at&t u-verse in Sitel. I, for example started the first call center job with at&t u-verse, and for more than a year with the company, I can say that I really learned a lot of things.

More than other jobs, being a call center agent takes a lot of patience and perseverance for you to succeed. It really takes a lot of extra effort. Just imagine you would stay awake the whole night and leave the house or reach home late or early dawn, you don't only put your health at risk but putting yourself in danger as well. Then the moment you put your headset on, calls start coming in and you would be grateful if you will just get a single irate customer that keeps on swearing at you, that no matter how you get used to it you still can't stop yourself from being upset or mad at them (though you don't really let them know that you really are). You hold on to your temper and keep on uplifting your spirit that they are not mad at you but at the service that your company you are working for. Well you represent the company so it's still the same, you deserve their yelling (at least according to them). You will also learn to multi-task, pulling up the customers account, checking their profile while talking to them understanding their concern while fighting your self to be awake. You tend to keep the work done precisely in a very timely manner.

A lot of people criticize our job 'coz it doesn't require a degree to make a career out of it. Yes it doesn't, but it's one hell of a job. A job that's even more rewarding than other professional jobs. It's saddening that here in our country, teachers, engineers and some professional jobs get lower salary that we do as call center agents. Well, maybe because we deserve it after all.

My Sitel at&t u-verse Family

Some of my teammates (LtoR) Coach Luther Mejia, Virginia, QA Brent, Chui and Me