Two weeks of nesting period is over and we are heading to the floor next week (this coming Saturday already). Well, don't know if I still feel the excitement 'coz we will be doing the same thing as what we've been doing for past two weeks in OCP basically. Glad that we were not ask to extend for another week, though we would love that 'coz we have two hours of training, which means we only have 6 hours phone call left (petiks mode hehe).
I don't feel the pressure just yet, maybe because scorecards are not yet rolled out and I think that I was able to handle the task just fine. After all I've been in call center industry for almost two years now, so call handling is not really an issue at all. I just need to learn more about the troubleshooting and the tools are still strange to me, it takes time I know.
I'm looking forward to be enjoying my work in Dell. And besides it's time for me to get elevated, I know it's pretty early since its been what?two months with Dell?..but considering my stay (a year and 5 months) with Sitel since at&t, it's already something and who knows 2011 is just my luck year. I can start with being an Resolution Specialist (RS) maybe then a Trainer position, which is really my goal, my passion. Thinking of all these makes me really wanna go to work everyday.
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