One of the major metrics in my scorecard is failing this month. Its because I got a rating of a 'Very Dissastified' from a customer. But I'm not really worried at all because of it, 'coz the survey went to the wrong person. Apparently, the e-mail of the customer that I spoke with has an e-mail forwarding. And the person got the survey was stupid enough to rate all the buckets 'Very Dissastied' 'coz he doesn't like recieving e-mail from our clients. So stupid that he can't even figure out the e-mail forwarding. It really hurts my survey so bad (and our team stat) that I need to have 6 'Very Satisfied' surveys to pass this month. Thank God (Alhamdulillah), I got two last Friday, so I just need four more to pass. I'm really positive that I can still make it this month. It's still early, I still have over a week (fingers crossed!).
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